SM Hygiene & Cleaning Solutions Privacy Policy
At SM hygiene and cleaning solutions, we are committed to protecting the privacy of our
customers. This Privacy Policy outlines the information we collect from our customers, how we use
that information and how we protect our customers’ personal information.
Information Collection:
For a better experience while using our service, we may require you to provide us with certain
personally identifiable information, including but not limited to First Name, Last Name, Email
Address, Phone Number, and Location. We collect this information to create and maintain customer
accounts on our company data base, to provide one or more of our various deep cleaning service of
their need, communicate with our customers about their orders and other related matters, and send
promotional offers and marketing materials to our customers. We may also collect information from
other sources, including publicly available sources such as social media platforms as a way to help
us improve our services and better understand our clients and provide accurate services.
Use Of Information:
We use the information we collect from our customers to provide and improve our services, tailor
our services according to their needs for a better experience, respond to their inquiries and requests,
interact with them about our services, and send them marketing and promotional information.
Sharing Of Information:
We do not share the information we collect from our customers with any third parties except for our
service providers who help us operate our business and provide services to our customers. We may
also share information with law enforcement authorities or government agencies in response to a
legal request or court order.
Information Security:
We take appropriate measures to protect the personal information of our customers from
unauthorized access, use, or disclosure. We use industry-standard encryption and authentication
technologies to protect the information we collect. However, we cannot guarantee its absolute
bulletproof security.
Data Retention:
We retain the information we collect from our customers for as long as necessary to provide
services to our customers and as required by law. We may also retain certain information for a
longer period if necessary for legitimate business purposes.
Links To Other Sites:
This Service may contain links to other sites. If you click on a third-party link, you will be directed
to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you
to review the Privacy Policy of these websites. We have no control over and assume no
responsibility for the content, privacy policies, or practices of any third-party sites or services.
By using our service, you agree to the collection and use of information in relation to this policy.
Consumer Rights:
You have the right to access, correct, or delete the personal information we have collected from you.
You can do this by contacting us using the contact information provided at the end of this Privacy
Policy.
Changes To This Privacy Policy:
We may update this Privacy Policy as time progresses. The most current version of the policy will
be available on our website.
If you have any questions or concerns about this Privacy Policy, you can contact us at
sales@smhcs.co.za
SM Hygiene & Cleaning Solutions Goods Policy
Effective Date:
Thank you for using SM hygiene and cleaning solutions for your deep cleaning services, hygiene
product and washroom equipment needs. To ensure a secure and satisfactory experience, we kindly
request that you adhere to the following goods policy:
Valuables And Personal Items:
Before our team arrives for the deep cleaning or home cleaning service, please remove all valuables
and personal items from your office and home areas to be cleaned.
Valuables include but are not limited to cash, jewellery, glasses, electronic devices, important
documents, and any items of sentimental value.
Company Liability For Interior Deep Cleaning Services:
SM hygiene and cleaning solutions not be held responsible for any loss, damage, or theft of items
left inside the property during deep cleaning services.
We shall not be held responsible for any loss, damage, or theft of items on property or home area
unless directly resulting from negligence on the part of our team members.
Notification Of Valuables:
If any valuables are accidentally left inside the property or home area, please inform our team
members before the start of the service.
We will make every effort to accommodate your request, but please note that SM hygiene and
cleaning solutions will not be liable for any loss or damage to these items.
Confidential Items At Home:
If your home contains any confidential or sensitive materials, please secure them appropriately
before the home cleaning service.
Assistance From Team Members:
Our team members will be happy to assist you in moving any items from your business property or
home to a secure location on your property before the cleaning service begins.
Communication:
If you have any specific concerns or instructions regarding valuables or specific items in your
business property or home, please communicate them to our team members at the time of service.
Verification Of Home Services:
For home cleaning services, our team members may request verification of the service area and may
ask for assistance in locating areas to be cleaned.
By adhering to this goods policy, you contribute to a safer and more efficient service experience.
We appreciate your cooperation and look forward to providing you with exceptional hygiene
products and cleaning services.
For any inquiries or additional information, please contact our customer support at
sales@smhcs.co.za